Refunds & Returns Policy

JoJo’s Interiors Returns Policy

We want you to be completely satisfied with your purchase from JoJo’s Interiors. If for any reason you're not happy, we're here to help. Please read our returns policy below.

Returns & Exchanges

You have 7 days from the date of delivery to return or exchange any unused, unwashed and undamaged items. Please ensure the items are in their original packaging and in a resellable condition.

How to Return or Exchange

To initiate a return or exchange, please email us at jojosinteriors@hotmail.co.uk. We’ll provide you with our returns process, returns form and the address for returning your items.

Please include your order number and details of the product(s) you're returning or exchanging to help us process your request quickly. Also include a valid reason why you are returning the items.

Refunds

Once we’ve received your return and processed it, we’ll issue a full refund to your original payment method. Please note that your refund may take up to 14 days to appear in your account, depending on your bank or payment provider.

Non-Returnable Items

Unfortunately, some items cannot be returned, including:

• Custom-made or personalised products
• Sale or clearance items
• Items that have been opened or used (worn)

Faulty or Damaged Items

If your item is faulty or damaged, we offer a full refund or exchange. Please contact us as soon as possible with clear photographs of the damaged or faulty product and we’ll guide you through the process.

Delivery Charges

Shipping costs for returns or exchanges are the responsibility of the customer unless the product is faulty. We recommend using a tracked delivery service to ensure we receive your return.

Exchanges

If you would like to exchange an item, please return the original item for a refund and place a new order for the item you want instead.

Contact Us

If you have any questions about returns or exchanges, please get in touch with our customer service team at jojosinteriors@hotmail.co.uk. We’re happy to help!

Important Notes

• Items must be returned in their original condition and packaging.
• We reserve the right to refuse a return if the item is not in a resellable condition or if the return request is made after the 7-day period.
• This returns policy is in line with UK consumer rights and does not affect your statutory rights.

Thank you for shopping with JoJo's Interiors!

Delivery & Shipping Policy

Delivery & Shipping Policy

At JoJo's Interiors, we want your shopping experience to be as smooth and enjoyable as possible. Please take a moment to read through our delivery and shipping information below.

Shipping Information

We are committed to delivering your items in a timely and efficient manner. All orders are dispatched within 1-3 business days (unless stated otherwise on the product page). We offer several shipping options to ensure that your order reaches you safely and promptly.

Delivery Time

• Standard Delivery: 3-5 working days
• Express Delivery: 1-2 working days
• Next Day Delivery: Order before 2 PM for next-day delivery (subject to availability and postcode restrictions)

Please note that delivery times may vary during peak periods (such as holidays) or due to external circumstances beyond our control.

Shipping Rates

• Standard Delivery (3-5 working days): £4.99
• Express Delivery (1-2 working days): £7.99
• Next Day Delivery: £9.99
• Free delivery on orders over £100!

Click & Collect

You can now pick up your order in person at our shop located at:

JoJo's Interiors at Pillaton Garden Centre and Tearooms
Cannock Road, Pillaton,
England, ST19 5RZ

Simply select Click & Collect at checkout, and we will notify you when your order is ready for collection. It’s a great opportunity to come and explore our beautiful collection in person while enjoying a lovely visit to the tearooms!

International Shipping

We currently DON'T offer international shipping. All orders shipped to UK addresses.

Delivery Addresses

We can deliver to residential addresses, businesses and P.O. boxes. Please ensure that the shipping address is correct and complete at checkout. We are unable to change the delivery address once the order has been dispatched.

Order Tracking

Once your order is dispatched, you will receive a tracking number via email, allowing you to track the progress of your delivery. Please note that it may take up to 24 hours for tracking information to be updated.

Delivery Issues

If you experience any issues with your delivery, such as a delayed package, missing item, or damaged goods, please contact our customer service team at jojosinteriors@hotmail.co.uk as soon as possible. We’ll work with the courier to resolve any issues swiftly.

Returns & Exchanges

If you're not completely happy with your order, we offer a 7-day return policy on most products. Please visit our Returns & Exchanges page for further details on how to return or exchange your items.

Visit Our Shop

We’d love to welcome you to our shop in person at JoJo's Interiors! Come browse our curated selection of home furnishings, clothing and more. We look forward to seeing you!

Contact Us

If you have any questions about our shipping or delivery services, please don’t hesitate to get in touch with us via:

Email: jojosinteriors@hotmail.co.uk

Thank you for choosing JoJo's Interiors. We hope you love your purchase!